1. Payment Term
Payment terms are discussed and agreed upon for each order, depending on the order value, product type and production requirements.
A deposit is normally required before production begins. The remaining balance must be paid according to the agreed payment schedule before shipment.
All bank charges and transaction fees are the responsibility of the buyer unless otherwise agreed.
2. Shipping & Delivery
Shipping arrangements, delivery methods and shipping costs are discussed and agreed upon for each order based on the destination, order size and customer requirements.
Production lead times are provided as estimates and may vary depending on product specifications, order quantity, material availability and other production requirements.
Once production is completed and the order is ready for shipment, delivery will be arranged according to the agreed shipping method and payment terms.
The buyer is responsible for providing accurate shipping and delivery information. Vietnam Teamwear is not responsible for delays caused by incorrect or incomplete delivery information, customs clearance, shipping carriers or other circumstances beyond our reasonable control.
As most of our products are custom-made according to the buyer’s specifications, including designs, colors, sizes, logos and other requirements, returns or refunds are generally not accepted once production has begun.
Any request for cancellation or changes to an order must be made as early as possible. If materials have already been purchased, samples approved or production has started, cancellation charges or costs already incurred may apply.
In the event of a manufacturing defect or an error that does not match the approved specifications, the buyer must notify Vietnam Teamwear within a reasonable time after receiving the goods and provide relevant information or supporting evidence.
Any return, refund or other resolution will be reviewed and handled on a case-by-case basis based on the nature of the issue and the agreed order specifications.